If I need a jewelry in a specific color combination, can you custom make it?
Yes and no. While we try to keep a broad spectrum of beads in stock, we can’t guarantee to have exactly what is on your mind. Most beads come from limited editions so it is not always technically possible. However, we always do our best to get really close to your dreams and give you at least a couple of choices.
Where can I see and buy your products?
In Cincinnati, OH, you can find us at Red Tree Gallery and Coffee on Madison Rd and O.G. Gallery & Studio in Reading. Shelalee jwelry can also be found in Batesville, Indiana. Look for a lovely Bird in a Tree Boutique in the center of the town.
How many duplicates of each item do you sell?
Only a few. We aim to make each piece an original, making each piece from scratch with a new vision. When we are asked to make duplicates, we still try to sneak in a little detail to make it a one of a kind. There are so many different beads and combinations to choose from that the possibilities are endless.
If I am not happy with a Shelalee product, can you refund or exchange it?
We make Shelalees to bring joy and happiness to its wearer. If you get a piece and don’t like it, we can exchange an unused product in the original box for a different one in its price category.
Is there a warranty on Shelalee products?
We really want you to be happy with your Shelalee. If the jewelry piece, for some reason, chips or breaks, don’t panic. Though we can’t undo what has once been broken, we can replace damaged beads with the same or similar ones. Bring or mail your Shelalee (or all its remaining parts; must include the silver component) to us and we will fix it for you.
Have a question that is not listed above?
Don’t hesitate to get in touch with us. We try to respond asap and will give you answers to the best of our abilities.